Faculty

TeamViewer Remote Support

The School of Social Ecology computing services provides remote support using TeamViewer. This product allows for us to remotely connect to your computer and provide technical support. TeamViewer allows support technicians to understand and resolve computer problems without having to physically visit your office or bring your computer from home. Using this remote screen-sharing software saves everyone's time and is especially helpful when you need to get a problem resolved quickly.

Getting help with the web

We have various documentation available for getting help with the web in the School of Social Ecology.

Please see the subjects below:

Statistical Software

Statistics

Purchasing options:
You can either purchase these through Social Ecology (webform required see link below), on campus through the Office of Information and Technology (OIT) or directly from IBM (this will forego our education license discount).

** Please fill out the form. The form is required in order to obtain a license lease through SE Computing. **

Out-of-Scope Support

Requests outside of SE Computing Services scope will be addressed individually, based upon need and impact on the school/university.

Website Information

SE Computing handles the technical back-end structure of the School's many websites, as well as SE's affiliated Master's Programs websites. SE Communications is lead on all content, news, and structure of these main sites. For help with content on our websites, please reach out to Communications. Please visit our helpful page if you have other questions about SE's websites.

Training

SE Computing Services provides training on the use of computers or software on a one-off basis. Some specific software titles are available via a campus agreement with Udemy for users with specific training needs..

Email Lists

SE Computing maintains several email lists for sending emails to different groups within the school.

New Lists: We can help guide you with new lists to groups/departments/centers within the School of Social Ecology. The requestor needs someone to administer their list (respond to add/remove requests and approve or deny emails sent to the list).

BYOD (Bring your own device)

SE Computing Services does our best to help guide visitors with viewing UCI email and configuring wi-fi access on non-UCI-purchased devices. Owners must maintain their patching, security, and other updates.

Printing

The school provides each department with a Xerox multi-function printer. If needed, a faculty member may purchase a personal printer with their funding, and a staff member may request a personal printer (with department head approval and funding). Computing Services is available to help with quotes for purchasing, and will perform basic troubleshooting (e.g., clear paper jams). Any additional required service (toner, imaging drum, service kits) is the responsibility of the owner/vendor.

Buying Software

The campus requires reviewing all software purchases to ensure adherence to security and accessibility requirements. SE Computing can assist with installing, using and troubleshooting our Standard Software titles. For specialized software requests or unusual use cases, please fill out the required campus software procurement form and send it to SE Computing for a security review by campus.

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