Adobe Pro software licenses for 2024–25 are now licensed at the school level. If Creative Cloud Suite (or Express Premium) is needed, please have a KFS account number ready.
How to Request a License
- Visit Adobe OIT to request the appropriate license for your needs. Without this, you will only have a trial license.
- The process is entirely self-service — Computing Services can no longer issue licenses on behalf of individuals.
Note: Adobe Creative Cloud Pro is $60 for faculty & staff per fiscal year and is free for students.
Renewal Process
For license renewal, the same process applies. There is no need for reinstallation after a renewal or first-time license request for Adobe Pro. All Social Ecology computers have Adobe Pro preinstalled for your use.
Installation for Creative Cloud Suite
- Self-managed users: If you have administrative access, install the suite by following this link: How to download and install Adobe Creative Cloud Suite
- SE-managed users: Email se.computing@uci.edu for installation assistance.
Licenses cover both PC and Mac versions.
After Completing Your License Request
You will need to sign into Adobe Pro to gain full access. Follow the steps below:
- Launch the Adobe Pro program.
- Click on “Sign In” in the top right corner.
- Click “Sign In” when the window appears. (Use your UCINetID and password with DUO authentication.)
- Type in your UCI email, then click “Continue.”
- Select “Company or School Account” when prompted. You will be redirected to the DUO authentication page.
Troubleshooting: Trial Version or License Errors
If you see an error like “This feature is not included in your current Acrobat license” or still receive trial messages, follow these steps:
- Click on “Help” in the Adobe Acrobat menu.
- Scroll down to “Sign out (ucinetid/email).” If it doesn’t appear, wait a minute or two.
- Click “Sign Out” in the window that appears.
- Quit Adobe Pro completely.
- Reopen Adobe Pro.
- Click on “Sign In” again. (Use your UCINetID and password with DUO.)
- Type your UCI email in the Sign In window, then click “Continue.”
- Select “Company or School Account” when prompted and complete DUO authentication.
- Wait 30 seconds, then close and relaunch the program.
- Click “Accept” to agree to the terms. You should now have full access.
Support
If you have any questions or issues, please email se.computing@uci.edu.