The School of Social Ecology computing services provides remote support using TeamViewer. This product allows for us to remotely connect to your computer and provide technical support. TeamViewer allows support technicians to understand and resolve computer problems without having to physically visit your office or bring your computer from home. Using this remote screen-sharing software saves everyone's time and is especially helpful when you need to get a problem resolved quickly.
How do I know if TeamViewer is already running on my computer?
You may already have teamviewer running on your computer if you are using Windows 7, most staff computers have it installed. You can check your ID number by opening the teamviewer program if it's already running. To check, click on the up arrow in the bottom right hand corner of your screen. Look for the teamviewer icon depicted in the picture below in the blue circle. Click on the small icon and you should see the teamviewer window appear.
How do I download the TeamViewer?
You can download TeamViewer if it is not already installed on your computer. For a quick support session simply download TeamViewer using one of the options below.
How secure is TeamViewer?
All TeamViewer versions use full encryption. Encryption is based on 2048bit RSA private/public key exchange and 256 Bit AES session encoding. This uses the same security level as https/SSL and is considered completely safe by today's standards. The key exchange also guarantees that the data channel is completely encoded from client to client and that any routers or servers in between (including our routers) are unable to read or analyze the data stream. Security and privacy have always been a top priority during development.
For additional information, visit the TeamViewer security page.
What if I have other questions?
Contact our helpdesk in one of the following ways:
- Send email to se.computing@uci.edu
- Call (949) 824-8202
- Fill out the webform at: http://computing.soceco.uci.edu/webforms/computing-services-request