Faculty

TeamViewer Remote Support

TeamViewerThe School of Social Ecology computing services provides remote support using TeamViewer. This product allows for us to remotely connect to your computer and provide technical support. TeamViewer allows support technicians to understand and resolve computer problems without having to physically visit your office or bring your computer from home. Using this remote screen-sharing software saves everyone's time and is especially helpful when you need to get a problem resolved quickly.

Windows 7 support by Microsoft will end January of 2020

Windows 7Windows 7 support by Microsoft will end January of 2020. Microsoft will no longer provide security updates or support PCs running Windows 7. This puts most of the Social Ecology computers at risk.
 
We have created an upgrade program for current Windows 7 computers. Unfortunately, through our testing with common Social Ecology programs, some computers may not run well enough to qualify.  Below we have listed the minimum requirements that are needed to have a fully functional Windows 10 computer.

Critical vulnerability in older Windows systems

Windows 7You may have received a UCI ZotMail about a flaw that has been discovered in Windows Remote Desktop Services on older Windows machines. Please update your Windows 7 system as soon as possible.

This vulnerability does not require any kind of login, so it can spread very quickly among campus systems. It is vital that anyone on campus using an earlier version of Windows apply the patch as soon as possible. 

 

Multi-Factor Authentication

DUO MFAMultiFactor Authentication (MFA) is a two-step process that requires both a password and a second verification using a smartphone or a small token device that you carry with you. The University of California is adopting an MFA product called “Duo” and most UC campuses now require it to access institutional resources or soon will.

The campus is expected to transition to DUO MFA by October 15, 2019.

For assitance setting up DUO MFA please visit: https://www.oit.uci.edu/mfa/

 

UCI Surveys

Qualtrics is a robust online survey-building tool that is highly customizable and easy to use. With the Qualtrics Research Core, you are able to build and distribute your survey, analyze and report on your results, and collaborate in real-time in an easy to navigate web-based interface.

Qualtrics enterprise licensing is funded through campus partnerships, and is available free of charge to UCI users. All current UCI faculty, staff, and students can access this powerful tool at no cost.

Faculty Encryption Guide

This guide provides an overview of “in-place” or “data at rest” encryption. The focus is on workstation (or desktop), laptop and external drive encryption. This is to protect your information, especially research data, from being accessed by non-authorized people. The focus is not on “data in motion” which means encrypting file transfers on a network, for example.

Statistics software licenses

Please fill out the form below to order or renew your SPSS and/or SAS license. Licenses are leased and not purchased.  The expiration of the license(s) is June 30, 2020. The price of the license IS NOT PRORATED during the year by OIT. There are no refunds once software is installed.

Computing Support Service Levels

Computing Services offers the following levels of support

  1. Standard Support: User(s) agree to use SE Computing as their only support to fully maintain their computer and agree to run the system with limited rights.  
     
  2. Limited: SE Computing will support the hardware aspect of the machine while under manufacturer warranty, but will neither cover the service shipment costs nor delivery for service for non-Dell products.  User(s) will take software responsibility of the machine. This includes operating system and application(s) updates, installation of peripherals, and installation of needed software. Upon malware or virus detection, SE Computing will wipe the machine back to the original state.    

    *UCI licensed software maybe installed by SE Computing. If issues arise during installation from other software issues i.e. computer is out of date with updates, other software(s) need updating. User will need to address those issues first in order to complete installations*
     

  3. None: User(s) will take full rights/responsibility of their equipment. Installations, updates, hardware setups, and or warranty dispute(s) will be taken care of by the user.  No “SE Tech” account will exist.

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