Computing Services offers the following levels of support
- Standard Support: User(s) agree to use SE Computing as their only support to fully maintain their computer and agree to run the system with limited rights.
- Limited: SE Computing will support the hardware aspect of the machine while under manufacturer warranty, but will neither cover the service shipment costs nor delivery for service for non-Dell products. User(s) will take software responsibility of the machine. This includes operating system and application(s) updates, installation of peripherals, and installation of needed software. Upon malware or virus detection, SE Computing will wipe the machine back to the original state.
*UCI licensed software maybe installed by SE Computing. If issues arise during installation from other software issues i.e. computer is out of date with updates, other software(s) need updating. User will need to address those issues first in order to complete installations*
- None: User(s) will take full rights/responsibility of their equipment. Installations, updates, hardware setups, and or warranty dispute(s) will be taken care of by the user. No “SE Tech” account will exist.