Faculty

Computing Support Service Levels

Computing Services offers the following levels of support

  1. Standard Support: User(s) agree to use SE Computing as their only support to fully maintain their computer and agree to run the system with limited rights.  
     
  2. Limited: SE Computing will support the hardware aspect of the machine while under manufacturer warranty, but will neither cover the service shipment costs nor delivery for service for non-Dell products.  User(s) will take software responsibility of the machine. This includes operating system and application(s) updates, installation of peripherals, and installation of needed software. Upon malware or virus detection, SE Computing will wipe the machine back to the original state.    

    *UCI licensed software maybe installed by SE Computing. If issues arise during installation from other software issues i.e. computer is out of date with updates, other software(s) need updating. User will need to address those issues first in order to complete installations*
     

  3. None: User(s) will take full rights/responsibility of their equipment. Installations, updates, hardware setups, and or warranty dispute(s) will be taken care of by the user.  No “SE Tech” account will exist.

TeamViewer Remote Support

TeamViewerThe School of Social Ecology computing services provides remote support using TeamViewer. This product allows for us to remotely connect to your computer and provide technical support. TeamViewer allows support technicians to understand and resolve computer problems without having to physically visit your office or bring your computer from home. Using this remote screen-sharing software saves everyone's time and is especially helpful when you need to get a problem resolved quickly.

Statistical Software

Statistics

Purchasing options:
You can either purchase these through Social Ecology (webform required see link below), on campus through the Office of Information and Technology (OIT) or directly from IBM (this will forego our license discount).

** Please fill out the form. The form is required in order to obtain a license lease through SE Computing. **

Social Ecology Faculty Research Information

Faculty research and data protection is extremely important to UCI, but especially important in Social Ecology where many of our faculty are working with sensitive data that requires additional data security protections.
Our mission is to ensure research is compliant with government and university policies. 
Here, you will find links to the resources, methods, and tools we provide to make this happen.

SAS Order Form

Please fill out the form below to order or renew your SAS license. Licenses are leased and not purchased and will need yearly renewal.  The expiration of the new SAS license(s) is June 30, 2023.  The price of the license IS NOT PRORATED during the year by OIT. There are no refunds once software is installed and licensed.

SPSS Order Form

Please fill out the form below to order or renew your SPSS license. Licenses are leased and not purchased and will need yearly renewal.  The expiration of the new SPSS license(s) is December 31, 2023.  The price of the license IS NOT PRORATED during the year by OIT. There are no refunds once software is installed and licensed.

Apple M Series Silicon Chips

We are aware that Apple has released its new silicon M chip series.  Currently Apple has made the complete transition to all their computer products.  SE computing will be recommending users checking with software manufacturers, if running specific software outside the standard SE list.  The M series silicon chip currently does NOT support a virtual Microsoft Windows 10 installation via Boot Camp.  Which will hinder many of our users that require this feature via Boot Camp. 

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